Owner FAQ

New Heights Property Management rents more homes than any other company in the Charleston area. We can help you rent your home fast because we consistently attract more prospective tenants. And, you can rest assured that your property is in good hands with our team of experienced property management professionals.

We begin marketing your property upon receipt of a fully executed management agreement, or upon receipt of 30 day notice that a tenant will be vacating. We advertise rental properties several ways including:

• CTAR Multiple Listing Service
• Our website
• A network of national rental websites including Google, Hotpads, Vast, Zillow, Realtor.com and many others.
• A property sign placed in front of your home (if allowed)

Coordinating and managing the advertising of your property is included in the leasing fee.

It is impossible to predict exactly how long it will take to find qualified tenants for your property. The most important factors include: price, location and overall condition of the property. Generally, it takes less time to find a tenant than it takes to sell a property. Pricing the property competitively and having your property in the best condition possible are both crucial to securing a tenant quickly.

During the time your property is listed for rent our Leasing Agent will contact you once per week to discuss activity, market conditions and advertising results. They may also call you with questions about accepting certain types of pets or specific offers from prospective tenants. You will also receive email notification from our showing system when showings are scheduled for your property.

Nearly 50% of all renters have some kind of pet. We recommend advertising your property as “Pets Negotiable”. You can always say “No to an applicant if you don't like the age, size or breed of the pets they have.

All our properties are "Non-Smoking" properties and we include this in our leases. This rule protects your property from the damage that can be caused by smoke.

Familial status is protected under Federal Fair Housing laws. We do not discriminate against families, or any other protected class.

We have a thorough screening process that all applicants must go through. This process includes screening credit, criminal background, employment/income, and employment verification. Placing qualified tenants in your property is one of the most important jobs we do as your property manager. If an owner encounters a situation where they need to rent to someone that we do not approve, we may choose to return the property to the owner for management.

All tenants are required to give us the 1st month’s rent at lease signing along with any applicable pet fees. Before we turn over the keys, a tenant will pay a security deposit if they have not elected our Security Deposit Replacement option. This new program allowed New Heights Property Management to increase the required security deposit limits and offer more protection for the landlord owner. Our Business Development Representative can explain more about this exciting program.

Owners should maintain all utilities in the property until advised otherwise by the property manager. Failure to do this could result in additional fees to the owner for utility hook-up evaluations. Tenants are expected to set up utilities in their name within 3 days of the date of occupancy.

If rent payments are not received in our office by the 5th, we will send a letter to the tenant advising them of their delinquency. If we are not successful in collecting rents immediately though our contact with the tenant, we will notify you and take steps to secure the rent and/or file eviction proceedings.

When a tenant breaks the lease prior to its expiration the tenant is responsible for paying rent until a new tenant can be found. Associated leasing and marketing fees are also the responsibility of the tenant.

We will process owner payments every Friday (for any late rents collected). If either of these dates fall on a holiday, they will be processed the next business day.

Owners sign up for direct deposit as this is the quickest way to receive monthly payments.

All owners are advised to contact their insurance agent to determine if any change in coverage is warranted, as well as list New Heights as an additional insured party to the policy. Please submit proof of this insurance with your onboarding documents. Tenants are required to obtain a renter’s insurance policy with at least $100,000 liability coverage before move-in.

Our Emergency Repair line is covered by someone on our staff at all times. When an emergency call is received, we will determine the severity of the problem and dispatch the needed service. Owners will be advised of the situation upon our return to the office. We define an emergency as a fire, flood or any dangerous or hazardous situation.

Our office is open Monday through Friday from 9:00 a.m. to 5:00 p.m. eastern time. We are happy to handle owner questions and assist you in any way we can.